Privacy Policy

Effective Date: 12/01/2024

1. Introduction
Welcome to the Step Buddy website (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, store, and share your personal data, as well as your rights regarding that information.

2. Data Controller
The Data Controller responsible for your personal data is:
Step Buddy

admin@mystepbuddy.com

(833) 678-7239

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at the above email address.

3. Information We Collect
Personal Data: We may collect personal data such as your name, email address, shipping address, billing address, phone number, and payment details when you purchase products, sign up for our newsletter, or contact us.
Non-Personal Data: We may also collect non-personal data (e.g., browser type, IP address, pages visited) for analytics and site optimization.

4. Legal Basis for Processing
We process your personal data only when we have a lawful basis, including:

• Contract Performance: To process and fulfill your orders.
• Consent: When you sign up for our newsletter or agree to receive marketing communications. You may withdraw consent at any time.
• Legitimate Interests: For analyzing website usage, enhancing user experience, and improving our services.
• Legal Compliance: Where required by law or in response to legal processes.

5. How We Use Your Information
We may use your information for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide shipping details (Contract Performance).
• Customer Service: To respond to inquiries and provide support (Legitimate Interest).
• Marketing Communications: To send promotional offers, product updates, and newsletters, with your prior consent. You can unsubscribe at any time.
• Website Improvement and Analytics: To analyze usage patterns, improve our website’s functionality, and personalize your experience (Legitimate Interest).

6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the nature of the data and legal requirements. For example, order information may be retained as required by tax and accounting laws.

7. Sharing Your Information
We do not sell or rent your personal data. We may share it with:

• Service Providers: Trusted third-party providers (e.g., payment processors, shipping partners, IT support) who assist in operating our business. They are contractually obligated to keep your personal data confidential and secure.
• Legal Obligations: We may disclose your data to comply with legal obligations, court orders, or government requests.

8. International Data Transfers
If we transfer personal data outside the European Economic Area, we ensure it is protected by appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission, ensuring a comparable level of data protection.

9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., pixels) to enhance user experience, analyze traffic, and support marketing activities. Where required by law, we will obtain your consent before placing non-essential cookies. You can adjust your cookie preferences or disable cookies in your browser settings, though this may affect website functionality.

10. Your Rights
Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccuracies in your personal data.
• Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal exceptions.
• Restriction of Processing: Ask us to limit how we process your data.
• Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Objection to Processing: Object to the processing of your personal data in certain circumstances.
• Withdraw Consent: If we process data based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, please contact us at:admin@mystepbuddy.comWe will respond to your request within one month, unless the request is complex or numerous, in which case we may extend this timeframe by up to two additional months.

11. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will promptly delete it.

12. Security Measures
We employ industry-standard security measures (encryption, access controls, secure servers) to protect your personal data. While we strive to protect all data, no method of transmission or storage is completely secure.

13. Complaints
If you believe we have infringed your rights under data protection laws, you have the right to lodge a complaint with your local supervisory authority in the European Union.

14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our data practices or legal obligations. We will post the revised policy with an updated effective date. We encourage you to review this Policy periodically.

15. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
Step Buddy
Email: support@mystepbuddy.com
Phone: (833) 678-7239

By using our website or providing us with your personal data, you acknowledge that you have read, understood, and agree to this Privacy Policy.